Last Updated: January 2026
Welcome to GigBig ("GigBig", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of gig-big.com, including all related services, applications, dashboards, communication tools, and content (collectively, the "Platform"). By accessing or using GigBig, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
GigBig is operated by:
GigBig is a managed services marketplace where clients can book individual services or managed teams, freelancers deliver services, and GigBig assigns a Project Manager to oversee execution, communication, and quality. GigBig is not an employer of freelancers unless explicitly stated.
You must:
By using GigBig, you confirm you meet these requirements.
3.1 Account Responsibility
You are responsible for maintaining account confidentiality, all activities under your account, and providing accurate and up-to-date information. GigBig is not liable for losses caused by unauthorized account use.
3.2 Freelancer Verification
Freelancers must submit identity details, portfolio, and required documents, pass GigBig's review and skill assessment, and complete onboarding before receiving projects. GigBig reserves the right to approve, reject, suspend, or terminate freelancer accounts at its discretion.
4.1 Client Options
Clients may book a single service or purchase a managed team package. In both cases, GigBig assigns a Project Manager, work is delivered through the GigBig dashboard, and communication happens via platform tools.
4.2 Project Manager Role
The Project Manager coordinates freelancers, oversees timelines and quality, and facilitates communication. They do not replace client decision-making authority.
5.1 Payments
Clients must pay in advance. Payments are held in escrow and funds are released upon milestone or project completion. GigBig uses third-party payment providers (e.g., PayPal, Stripe).
5.2 Platform Fees
GigBig charges service and management fees, which may include platform usage, project management, quality assurance, and payment processing. Fees are displayed before checkout.
5.3 Freelancer Payouts
Freelancers are paid after project approval. Payouts depend on verification and payment provider processing times. GigBig may withhold payments for disputes or violations.
6.1 Refund Eligibility
Refunds may be issued if work has not started, project is canceled early, or services materially fail to meet agreed scope. Refund decisions are final and discretionary.
6.2 Non-Refundable Items
Completed work, approved milestones, and platform or management fees (unless stated) are non-refundable.
Users must communicate respectfully, avoid harassment, abuse, or discrimination, and use the platform for lawful purposes only. GigBig may monitor communications only for compliance, dispute resolution, or safety.
8.1 Client Ownership
Upon full payment, clients receive ownership of final deliverables unless otherwise agreed.
8.2 Freelancer Rights
Freelancers retain ownership of pre-existing work and portfolio rights (unless restricted).
8.3 Platform IP
All platform content, software, branding, and systems are owned by GigBig.
All parties agree to keep project details, files, communications, and business information confidential unless legally required to disclose.
You may not bypass the platform for payments or communication, use GigBig for illegal activities, upload malicious content, misrepresent identity or qualifications, or attempt to copy or exploit GigBig systems. Violations may result in suspension or termination.
11.1 Internal Resolution
GigBig encourages resolution through Project Manager mediation and internal review.
11.2 Final Authority
GigBig's decision in disputes is final.
To the maximum extent permitted by law, GigBig is not liable for indirect or consequential damages, loss of profits or data, freelancer or client actions, or third-party service failures. Total liability shall not exceed the amount paid to GigBig for the relevant service.
You agree to indemnify and hold harmless GigBig from claims arising from your use, violations of these Terms, intellectual property infringement, or legal disputes caused by your actions.
GigBig may suspend or terminate accounts, restrict access, or withhold payments (if necessary) for violations, legal risks, or platform abuse.
Users are responsible for their own taxes, compliance with local laws, and reporting income. GigBig may deduct taxes where legally required.
GigBig operates globally. Users are responsible for complying with local laws.
GigBig may update these Terms at any time. Continued use indicates acceptance of updated Terms.
These Terms are governed by the laws of India. Courts located in India shall have exclusive jurisdiction.
Gigbig Global LLP
Email: info@gig-big.com
Website: https://gig-big.com
For any questions regarding these Terms & Conditions, please contact us at info@gig-big.com.