Cancelling a Project
Cancellations are formal, reviewed, and documented.
Cancelling a project means formally terminating an active engagement before completion. GigBig handles cancellations through structured review to ensure financial fairness, scope clarity, and proper documentation.
Cancellation may arise due to
- Business priority changes
- Budget constraints
- Strategic redirection
- Delayed dependencies
- Mutual agreement
- Unresolved disputes
Cancellation in Single Service
- Deliverables and timeline are predefined
- Impact depends on milestone status
If work has not started
- Refund eligibility is stronger
- Funds may be returned after review
If work is in progress
- Completed work is evaluated
- Partial refund may apply based on progress
If milestone is approved
- Approved milestones are non-refundable
- Actions documented in the dashboard
Cancellation in Team Service
- Impact depends on package day utilization
If package has not started
- Refund review may apply
If package days have been used
- Used days are calculated
- Partial refund may apply proportionally
If milestones are approved
- Approved work is not refundable
- Team allocation discipline maintained
Cancellation process
- Formal cancellation request submitted
- Milestone status reviewed
- Scope and progress evaluated
- Escrow status verified
- Refund eligibility assessed
- Resolution confirmed
- Dashboard documentation completed
Cancellation is effective only after confirmation.
Escrow handling during cancellation
- Funds remain secured during review
- No automatic refund occurs
- No payment released without evaluation
Escrow protects both parties.
What cancellation does not mean
- Automatic full refund
- Reversing approved milestones
- Waiving completed work compensation
- Overriding dispute procedures
- Canceling obligations without review
All decisions follow documented policy.
Mutual cancellation
- Both parties agree to cancel
- Partial payment or refund terms reviewed
- Resolution documented formally
Mutual agreement still follows platform procedure.
Why structured cancellation matters
- Financial fairness
- Scope accountability
- Reduced conflict
- Transparent fund handling
- Platform credibility
It protects both clients and freelancers.