Neutral Mediation Process
Impartial, evidence-based dispute resolution.
GigBig resolves disputes through a structured neutral mediation process that prioritizes documented facts, policy alignment, and fair outcomes for both parties.
When mediation is triggered
- Client disputes delivered work
- Freelancer reports non-cooperation
- Scope interpretation conflict arises
- Approval is withheld with justification
- Payment release is contested
Funds remain secured during review.
How neutral mediation works
- Independent case review
- Access to full communication logs
- Scope and milestone evaluation
- Deliverable comparison against requirements
- Structured evidence submission
Decisions are based on documented platform facts. Off-platform claims are not considered.
Evaluation criteria
- Approved project scope
- Milestone definitions
- Submission timestamps
- Revision history
- Communication records
Review focuses on contractual alignment, not personal preference.
During mediation period
- Funds remain secured in escrow
- Work cannot be arbitrarily voided
- Both parties may submit supporting evidence
- Timeline-based review procedures apply
- Approved completed portions remain payable
Possible outcomes
- Release full payment
- Release partial payment for approved work
- Authorize structured revisions
- Adjust milestone outcomes
- Close project with documented resolution
Every outcome is recorded for accountability.
What this process does not do
- Does not automatically favor clients
- Does not automatically favor freelancers
- Does not override agreed scope terms
- Does not validate off-platform work claims
Neutrality applies within platform workflow boundaries.
Why this matters
- Fair dispute resolution
- Reduced financial uncertainty
- Structured accountability
- Protection from unilateral decisions
- Platform integrity
Conflict resolution follows policy, not pressure.