Clear Communication Guidelines
Structured communication is mandatory.
GigBig enforces clear communication standards to reduce ambiguity, improve accountability, and protect both parties through documented project interactions.
Purpose of the guidelines
- Clear scope understanding before execution
- Written confirmation of requirements
- Traceable discussion history
- Reduced deliverable ambiguity
- Professional interaction standards
Communication must be structured, not informal.
Mandatory communication rules
- All project discussions remain on-platform
- Scope changes must be documented
- Revision requests reference agreed requirements
- Milestone approvals are recorded
- Clarifications are written and time-stamped
Verbal or off-platform agreements are not protected.
Scope and requirement clarity
- Project objectives are clearly defined
- Deliverables are measurable
- Timelines are documented
- Milestones are escrow-backed
- Acceptance criteria are understood
Unclear scope increases dispute risk.
During project execution
- Keep communication professional and relevant
- Reference milestone terms in updates
- Avoid assumption-based instructions
- Confirm updates in writing
- Stay aligned with funded scope
Clear updates prevent misinterpretation.
Handling changes
- Change requests must be written
- Timeline or cost impact must be clarified
- Additional funding is secured if required
- Approval of changes must be documented
- Unfunded changes should not be executed
What these guidelines do not cover
- Off-platform discussions
- Verbal-only agreements
- Replacement for milestone documentation
- Override of structured dispute processes
Protection applies only within documented communication.
Why this matters
- Reduced scope confusion
- Lower dispute frequency
- Stronger financial protection
- Transparent collaboration
- Structured accountability
Well-documented communication strengthens execution quality.