Evidence-Based Review
Documented facts drive every decision.
GigBig follows a strict Evidence-Based Review system so disputes, approvals, and payment outcomes are resolved through recorded platform data, not assumptions or subjective claims.
What triggers evidence-based review
- Approval is disputed
- Scope interpretation conflicts arise
- Payment release is contested
- Revision requests exceed agreed terms
- Quality concerns are formally raised
Funds remain secured in escrow during review.
What is considered as evidence
- Approved project scope
- Funded milestone definitions
- Submitted deliverables
- Time-stamped submission records
- Platform communication history
- Revision logs
Only platform-recorded information is admissible. Off-platform agreements are not considered.
How the review is conducted
Structured case documentation
All claims and records are documented before evaluation.
Scope vs. delivery comparison
Deliverables are checked against approved milestone terms.
Communication clarity review
Message history is reviewed for instruction and response consistency.
Policy-based decision framework
Outcomes follow documented platform policy, not verbal claims.
Decisions are derived from documented proof.
During the review period
- Funds remain secured in escrow
- No automatic payment reversal
- Both parties may submit supporting documentation
- Resolution follows defined procedural timelines
- Approved portions of work remain payable
Escrow protection remains active until resolution.
What evidence-based review does not do
- Does not treat personal preference as non-payment grounds
- Does not validate unfunded scope changes
- Does not protect work delivered outside platform
- Does not override agreed milestone terms
Protection applies within documented workflow boundaries.
What this process prevents
- Opinion-based decisions
- Informal agreements overriding scope
- Payment manipulation
- Misinterpretation of expectations
- Bias in dispute handling
All outcomes remain documentation-driven.
Why this matters
- Objective dispute handling
- Financial fairness
- Reduced emotional bias
- Clear accountability
- Transparent decision-making
Professional execution is evaluated through proof, not perception.
Summary
- Fact-driven dispute resolution
- Escrow protection during evaluation
- Documented milestone verification
- Payment decisions based on recorded evidence
- Structured, policy-aligned outcomes
Every decision is backed by documentation, not assumption.