Privacy Policy

Last Updated: January 15, 2026

Welcome to GigBig. GigBig is operated by Gigbig Global LLP, a company registered in India. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.

1. Who We Are

Legal Entity: Gigbig Global LLP

Registered Country: India

Website: https://gig-big.com

Email: info@gig-big.com

GigBig is a managed services marketplace where:

  • • Clients book individual services or managed teams
  • • Freelancers provide services
  • • Project Managers oversee delivery and communication

2. Information We Collect

We collect information to operate, secure, and improve our Platform.

2.1 Information You Provide Directly

a) Client Information

  • • Full name
  • • Email address
  • • Phone number
  • • Company name
  • • Billing address
  • • Project briefs, requirements, files, and references
  • • Communication content (messages, calls, screen sharing metadata)

b) Freelancer Information

  • • Full name
  • • Email address
  • • Phone number
  • • Address
  • • Government-issued ID (for verification)
  • • Portfolio, skills, experience
  • • Payment details (processed securely by payment providers)
  • • Task submissions and work files

c) Project Manager Information

  • • Identity and professional credentials
  • • Communication and project oversight data

2.2 Automatically Collected Information

When you use GigBig, we automatically collect:

  • • IP address
  • • Device type and browser
  • • Operating system
  • • Login timestamps
  • • Usage logs
  • • Pages viewed
  • • Referring URLs
  • • Cookies and similar technologies

2.3 Payment Information

GigBig does not store full card or bank details. Payments are processed securely via third-party providers such as:

  • • PayPal
  • • Stripe
  • • Other compliant payment gateways

We may store:

  • • Transaction IDs
  • • Payment status
  • • Invoice references
  • • Refund records

3. How We Use Your Information

We use your information to:

  • • Create and manage accounts
  • • Verify identities (KYC & fraud prevention)
  • • Match clients with freelancers and teams
  • • Assign project managers
  • • Facilitate communication (chat, audio, video, screen sharing)
  • • Process payments, escrow, refunds, and payouts
  • • Deliver services and manage projects
  • • Provide customer support
  • • Improve platform performance and features
  • • Ensure legal and regulatory compliance
  • • Prevent fraud, abuse, and security incidents
  • • Send service-related notifications and updates

4. Communication & Collaboration Data

GigBig enables:

  • • Text chat
  • • File sharing
  • • Audio calls
  • • Video calls
  • • Screen sharing

These communications:

  • • Are stored securely
  • • Are accessible only to authorized participants (client, freelancer, project manager)
  • • May be reviewed by GigBig only for dispute resolution, quality assurance, or legal compliance

GigBig does not sell or publicly share communication content.

5. Cookies & Tracking Technologies

GigBig uses cookies and similar technologies to:

  • • Maintain login sessions
  • • Remember preferences
  • • Analyze usage and performance
  • • Improve user experience
  • • Support analytics and attribution

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

6. Legal Basis for Processing (GDPR-Aligned)

We process personal data based on:

  • • User consent
  • • Contractual necessity (service delivery)
  • • Legal obligations
  • • Legitimate business interests (security, improvement, fraud prevention)

7. Data Sharing & Disclosure

We do not sell personal data. We may share data only with:

a) Service Providers

  • • Cloud hosting providers
  • • Analytics providers
  • • Payment processors
  • • Communication infrastructure providers

(All bound by confidentiality and data protection obligations)

b) Legal & Regulatory Authorities

When required by:

  • • Law
  • • Court order
  • • Government request
  • • Fraud or security investigation

c) Business Transfers

If GigBig is involved in a merger, acquisition, or restructuring, data may be transferred with appropriate safeguards.

8. International Data Transfers

GigBig operates globally. Your data may be processed in countries other than your own, including India and other regions where our infrastructure or partners operate. We ensure reasonable safeguards for cross-border data transfers.

9. Data Retention

We retain personal data:

  • • As long as your account is active
  • • As needed to fulfill contractual obligations
  • • As required by tax, accounting, and legal laws
  • • For dispute resolution and fraud prevention

You may request deletion of your account, subject to legal retention requirements.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • • Access your data
  • • Correct inaccurate data
  • • Delete your data
  • • Restrict processing
  • • Object to processing
  • • Withdraw consent
  • • Request data portability

Requests can be sent to: privacy@gig-big.com

11. Security Measures

GigBig uses industry-standard safeguards including:

  • • HTTPS encryption
  • • Secure cloud infrastructure
  • • Access controls and authentication
  • • Role-based permissions
  • • Regular security reviews

However, no system is 100% secure. Users are responsible for safeguarding their account credentials.

12. Children's Privacy

GigBig is not intended for users under 18 years of age. We do not knowingly collect personal data from minors.

13. AI & Automated Systems

GigBig may use AI tools to:

  • • Assist with project matching
  • • Improve workflows
  • • Enhance support responses
  • • Analyze platform usage

AI systems do not make final contractual or payment decisions without human oversight.

14. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of GigBig after changes constitutes acceptance.

16. Contact Us

For privacy-related questions or requests:

Gigbig Global LLP

Email: info@gig-big.com

Website: https://gig-big.com