Communication with Client
Structured, documented, and governance-aligned communication.
At GigBig, all client communication must happen inside the dashboard to ensure transparency, accountability, and professional project governance.
Communication principles
- Structured workflow
- Milestone-linked feedback
- Documented message history
- Project Manager oversight
- Transparent collaboration
How communication works in Single Service
- Client and assigned expert may communicate directly
- Project Manager oversees discussion
- All messages are documented in dashboard
- Feedback and clarifications are milestone-linked
- Direct communication remains structured and monitored
How communication works in Team Service
- Client communication is primarily through the Project Manager
- PM coordinates internally with the team
- Cross-role updates are consolidated before submission
- Structured communication prevents multi-role confusion
Where communication happens
- Inside the GigBig dashboard
- Within the project communication panel
- Linked to relevant milestones
Off-platform communication is discouraged and may violate platform policy.
What communication should include
- Clear and specific instructions
- Scope-aligned feedback
- Constructive direction
- Timeline-aware expectations
- Respectful collaboration
Well-documented communication reduces revision cycles and disputes.
Feedback and revision communication
- Feedback is documented under the milestone
- Revision points are clarified
- Scope alignment is reviewed
- Updated submissions are tracked
Every change request remains recorded.
Role of the Project Manager in communication
- Ensures clarity in instructions
- Prevents scope misinterpretation
- Mediates misunderstandings
- Escalates concerns when necessary
- Maintains professional standards
The PM supports smooth collaboration.
Communication during disputes
- Communication logs are reviewed
- Scope documentation is referenced
- Structured dispute resolution may begin
Documentation protects both parties.
What is not allowed
- Informal scope agreements outside dashboard
- Sharing personal contact details for off-platform work
- Payment discussions outside escrow system
- Unprofessional language or harassment
Violations may lead to account review.
Best practices for freelancers
- Respond promptly
- Confirm understanding before execution
- Ask clarification questions early
- Keep feedback organized
- Avoid assumptions
Professional communication builds long-term assignment priority.