Handling Inappropriate Client Behavior

Zero tolerance for harassment, abuse, and coercion.

GigBig protects freelancers through structured policies, documented communication, and platform enforcement. All concerns must be recorded within the dashboard.

What is inappropriate behavior?
  • Harassment or abusive language
  • Discrimination of any kind
  • Threats regarding payment or ratings
  • Requests to bypass escrow
  • Pressure for unpaid out-of-scope work
  • Off-platform solicitation
In This Section
How the Dashboard WorksCommunication with ClientRevision Handling ProcessDispute ProcessHandling Inappropriate Client Behavior

What freelancers should do

  1. Do not escalate emotionally
  2. Keep communication professional
  3. Document everything within the dashboard
  4. Notify the Project Manager immediately
  5. Request formal review if needed

Never move communication off-platform during conflict.

Role of the Project Manager

  • Review communication logs
  • Assess policy violations
  • Intervene where necessary
  • Provide structured guidance
  • Escalate the issue internally if required

All actions are documented.

Escalation and investigation

  • Case may be formally escalated
  • Communication history is reviewed
  • Conduct policies are applied
  • Temporary restrictions may be imposed

The goal is safe resolution.

Protection against payment threats

If a client threatens non-payment unfairly, refuses approval without scope basis, or demands extra work without approval:

  • Funds remain secured in escrow
  • Dispute resolution procedures apply
  • Payment decisions are based on documented scope

Freelancers are protected against financial coercion.

Confidentiality and privacy

  • Avoid sharing personal contact details
  • Avoid sharing private financial information
  • Keep all professional discussion inside dashboard

Platform documentation protects you.

What GigBig does not tolerate

  • Harassment
  • Abusive behavior
  • Discrimination
  • Coercion
  • Payment manipulation
  • Off-platform solicitation

Violations may result in client account action.

What freelancers should not do

  • Respond with abusive language
  • Threaten retaliation
  • Take disputes off-platform
  • Stop work without informing the Project Manager

Professional conduct is expected from both sides.

Possible outcomes

  • Warning may be issued
  • Communication restrictions may apply
  • Project may be reassigned
  • Client account may be reviewed or suspended

Platform safety is prioritized.

Why structured behavior policy matters

  • Protects freelancer dignity
  • Encourages professional collaboration
  • Reduces emotional escalation
  • Strengthens platform credibility
  • Maintains safe working conditions

Respect is mandatory on both sides.