Dispute Resolution Process
Evidence-based resolution, not emotional decisions.
GigBig follows a structured dispute resolution process to handle disagreements fairly, transparently, and based on documented evidence. The process protects both parties and maintains platform integrity.
Disputes may involve
- Scope alignment
- Deliverable quality
- Revision boundaries
- Timeline adherence
- Package duration usage
- Payment release
When does the dispute process begin?
- A milestone is contested
- Approval is refused due to scope disagreement
- Payment release is challenged
- Project Manager cannot resolve the issue
Formal documentation triggers structured review.
Step-by-step dispute resolution
1. Initial review by Project Manager
- Scope documentation reviewed
- Communication logs examined
- Milestone definitions verified
- Feedback alignment checked
Many issues are resolved at this stage.
2. Formal escalation
- Dispute escalated internally
- All documentation collected
- Deliverables reviewed against approved scope
- Timeline commitments evaluated
- Package duration usage assessed if applicable
Everything is evidence-based.
3. Structured evaluation
- Original scope agreement
- Milestone structure
- Revision history
- Communication logs
- Approval workflow
- Platform policies
Subjective preference does not determine outcome.
4. Resolution determination
- Revision direction within scope
- Clarified scope enforcement
- Timeline adjustment
- Structured partial payment decision
- Fund release confirmation
- Policy enforcement action
All outcomes are documented in the dashboard.
Dispute handling in Single Service
- Focus on predefined deliverables
- Timeline adherence reviewed
- Revision boundaries examined
- Predefined scope is primary reference
Dispute handling in Team Service
- Cross-role execution evaluated
- Package day utilization reviewed
- Consolidated outputs assessed
- Dependency sequencing considered
Team complexity is factored into decision-making.
Escrow protection during dispute
- Funds remain secured in escrow
- No payment released prematurely
- Resolution determines distribution
Escrow protects financial fairness.
Professional conduct review
- Communication logs reviewed
- Platform conduct policies referenced
- Corrective action may be taken
Professional standards are enforced.
What the dispute process does not guarantee
- Automatically favoring clients
- Automatically favoring freelancers
- Unlimited revisions
- Scope expansion without approval
- Overriding documented agreements
Decisions are policy-based.
Why structured dispute resolution matters
- Protects both parties
- Reduces emotional escalation
- Maintains platform trust
- Ensures financial security
- Strengthens professional accountability
It reinforces the managed service model.