How Escrow Works

Funds secured first, released on approval.

GigBig uses a structured escrow system to protect both clients and freelancers. Funds are secured before work begins and released only after formal approval of deliverables.

Escrow ensures
  • Funds secured before execution
  • Payment released after approval
  • Balanced protection for both parties
  • Structured milestone tracking
  • Transparent payment record
In This Section
How escrow worksFund security processWork approval processPayment release timingDispute resolution processRefund eligibilityInvoice & billing reports

What is escrow?

  • Client deposits funds for a milestone or project
  • Funds are held securely by the platform
  • Work begins only after funds are secured
  • Payment released after milestone approval

Escrow protects both parties.

How escrow works in Single Service

  1. Client selects the predefined service
  2. Payment is deposited into escrow
  3. Work begins once funds are secured
  4. Deliverables are submitted
  5. Client reviews and approves
  6. Funds released after approval

The predefined timeline governs execution.

How escrow works in Team Service

  1. Client purchases a fixed package
  2. Package payment is secured in escrow
  3. Team is allocated and execution begins
  4. Milestones submitted within package duration
  5. Approval confirms completion
  6. Funds released accordingly

Escrow aligns with structured team allocation.

Milestone-based payment structure

  • Per milestone
  • Per predefined deliverable
  • Per package in Team Service

Each stage follows documented approval before release.

When funds are secured

  • Before work officially begins
  • After service selection or package purchase
  • Before milestone execution

This prevents unpaid execution.

When funds are released

  • Deliverables are submitted
  • Client formally approves the milestone
  • Approval is documented in the dashboard

No informal release occurs.

If a dispute arises

  • Funds remain in escrow
  • Conflict mediation procedures apply
  • Documentation is reviewed
  • Resolution follows scope and policy

Escrow prevents premature payment during conflict.

What escrow does not mean

  • Automatic refunds
  • Automatic release without approval
  • Unlimited revision coverage
  • Payment outside milestone structure

All actions follow structured workflow.

Security and transparency

  • Secure payment holding
  • Transparent milestone tracking
  • Documented approval confirmation
  • Clear payment release record

All financial movements are traceable.

Benefits of escrow

For clients
  • Payment protection
  • No advance risk without approval
  • Controlled milestone confirmation
For freelancers
  • Funds secured before work begins
  • Reduced payment uncertainty
  • Structured payout process