Refund Eligibility

Refunds are reviewed, not automatic.

GigBig follows a structured refund eligibility policy to ensure fairness, financial protection, and accountability. Refunds are evaluated based on documented scope, milestone status, and platform policy.

Refund review considers
  • Documented scope
  • Milestone status
  • Timeline adherence
  • Package usage
  • Communication history
In This Section
How escrow worksFund security processWork approval processPayment release timingDispute resolution processRefund eligibilityInvoice & billing reports

When is a refund eligible?

1. Work has not started
  • Funds secured in escrow
  • Execution has not begun
  • No milestone work initiated

A refund request may be eligible, subject to review.

2. Non-delivery within approved timeline
  • No delivery within predefined timeline
  • Package duration exceeded without approved extension
  • No justified delay documented

Refund review may apply.

3. Scope non-compliance
  • Work fails to meet approved scope
  • Requirements not aligned with documentation
  • Unresolved after structured revisions

Evaluated through dispute resolution.

4. Project cancellation before milestone completion
  • Project cancelled before milestone completion
  • Before approval
  • Limited work progress documented

Partial refund eligibility may apply.

When refunds are not eligible

  • Work delivered according to approved scope
  • Revisions requested are outside scope
  • Client changes direction after execution
  • Approval has already been granted
  • Delays caused by client-side inactivity

Structured documentation governs eligibility.

Refunds in Single Service

  • Depends on milestone status and scope compliance
  • Eligibility stronger if no work has started
  • Approved milestones typically close eligibility

Refunds align with predefined deliverables.

Refunds in Team Service

  • Depends on package day utilization
  • Partial refund may apply proportionally
  • Approved milestones are not refundable

Package structure influences evaluation.

Escrow protection during review

  • Funds remain secured in escrow
  • Work progress documentation reviewed
  • Communication logs evaluated
  • Structured decision issued

Funds are not released prematurely.

Refund review process

  1. Scope documentation review
  2. Milestone status evaluation
  3. Communication history analysis
  4. Timeline adherence check
  5. Package usage assessment
  6. Policy alignment confirmation

The decision is documented in the dashboard.

Partial refund consideration

  • May be issued in specific cases
  • Based on completed work value
  • Based on milestone progress
  • Based on package day usage

Each case is assessed individually.

What refund eligibility does not mean

  • Instant refund upon request
  • Refund for approved work
  • Refund for out-of-scope dissatisfaction
  • Bypassing dispute resolution

All refunds follow structured governance.

Why the refund policy is structured

  • Financial fairness
  • Protection against misuse
  • Clear accountability
  • Balanced client and freelancer rights
  • Platform integrity

It prevents emotional or impulsive decisions.