How Feedback Is Submitted
Structured, milestone-linked, and professionally documented.
Feedback at GigBig must be submitted inside the dashboard, linked to the relevant milestone, and written clearly and professionally. Off-platform feedback is not official.
How feedback must be submitted
- Inside the dashboard
- Linked to the relevant milestone
- Clearly and specifically documented
- Professional in tone
Informal or off-platform feedback is not official.
Revision vs feedback
- Feedback: Evaluation or comments on performance
- Revision request: Structured change request within scope
Feedback does not automatically require additional work unless it is part of revision handling.
Role of the Project Manager
- Review feedback for fairness
- Ensure alignment with documented scope
- Prevent misuse of feedback system
- Clarify misunderstandings
Feedback is monitored for platform integrity.
How feedback affects freelancers
- Performance evaluation score
- Future assignment priority
- Eligibility for complex projects
- Long-term collaboration opportunities
Consistent strong feedback improves platform standing.
Protection against unfair feedback
- Feedback is reviewed in context
- Communication logs are referenced
- Scope alignment is verified
- Dispute outcomes are considered
Freelancers are not evaluated from isolated, unsupported complaints.
When feedback may be reviewed
- A dispute was involved
- Scope alignment was misinterpreted
- Communication logs contradict feedback
- Professional conduct concerns arise
Evaluation remains evidence-based.
Best practices for freelancers
- Clarify scope before execution
- Submit deliverables aligned with requirements
- Communicate clearly and respectfully
- Deliver on time
- Respond professionally to revisions
Consistency builds reputation.
What feedback does not do
- Automatically suspend accounts
- Override dispute resolution decisions
- Replace structured performance review
- Trigger payment changes after approval
Feedback contributes to ongoing evaluation.