Suspension Policy
Structured enforcement for platform protection.
GigBig applies suspension only for severe or repeated violations. The objective is ecosystem safety, governance integrity, and professional collaboration standards.
Why suspension may occur
- Repeated policy violations
- Fraudulent activity
- Off-platform payment attempts
- Severe unprofessional conduct
- Repeated delivery failure
- Confidential data misuse
Types of suspension
1. Temporary suspension
- Access limited during review
- Project assignment paused
- Investigation conducted
2. Partial restriction
- No new projects assigned
- Ongoing projects may continue
- Work proceeds under monitoring
3. Permanent suspension
- Account permanently deactivated
- No future assignments allowed
Severity depends on violation nature.
Suspension review process
- Issue is identified and documented
- Communication logs are reviewed
- Scope and performance history evaluated
- Freelancer may be contacted for clarification
- Decision issued based on evidence
The process is structured and documentation-based.
What happens to active projects
- Project status is reviewed
- Replacement assignment may occur
- Escrow funds evaluated by milestone status
- Completed approved work remains payable
Financial fairness is maintained.
Can a suspension be appealed?
- Request internal review
- Provide clarification or evidence
- Respond to policy concerns
Final decision remains subject to platform governance.
What does not lead to immediate suspension
- A single minor delay
- A resolved dispute
- Isolated revision disagreement
- Occasional unavailability if responsibly communicated
Repeated or severe violations trigger action.
Impact of suspension
- Loss of project access
- Loss of future assignment eligibility
- Earnings withdrawal restrictions during review
- Permanent removal in severe cases
Account standing matters.
How to avoid suspension
- Follow platform policies
- Respect escrow and payment rules
- Maintain professional conduct
- Deliver on time
- Avoid off-platform communication
- Respond to warnings promptly
Consistency protects account stability.