Rating Calculation Method
Balanced, pattern-based, and evidence-driven ratings.
GigBig ratings are calculated through combined quality, timeline, communication, revision, and Project Manager assessment signals. Ratings are not based on a single review.
How ratings are calculated
- Quality of deliverables
- Timeline performance
- Communication professionalism
- Revision efficiency
- Project Manager assessment
Ratings are not purely client-driven.
Detailed evaluation areas
1. Quality of Deliverables
- Alignment with approved scope
- Technical or creative accuracy
- Completeness of submission
2. Timeline Performance
- On-time milestone submission
- Responsiveness during revisions
- Respect for package duration (Team Service)
3. Communication Professionalism
- Clarity and responsiveness
- Respectful collaboration
- Structured feedback handling
4. Revision Efficiency
- Accurate implementation of feedback
- Avoidance of repeated preventable errors
- Structured compliance with scope
5. Project Manager Assessment
- Execution reliability
- Workflow discipline
- Risk handling
- Professional conduct
Weighted evaluation approach
- Project complexity
- Scope size
- Dispute involvement
- Long-term performance consistency
A single minor issue does not disproportionately impact rating.
Average-based calculation
- Rolling average across completed projects
- Milestone-based performance scoring
- Pattern analysis over time
Recent performance may carry more relevance.
Impact of disputes on ratings
- Scope documentation is reviewed
- Resolution outcome is considered
- Evidence-based assessment is applied
Dispute presence alone does not automatically lower rating.
Protection against unfair ratings
- Feedback is reviewed in context
- Communication logs are examined
- Scope alignment is verified
- PM oversight balances client input
Ratings are not based on emotion and remain structured.
What does not directly affect rating
- Isolated minor revision requests
- Single delayed response without pattern
- Client dissatisfaction outside approved scope
- Rejected project before execution
Consistency matters more than isolated incidents.
How to maintain a strong rating
- Deliver within scope
- Respect timelines
- Communicate clearly
- Avoid overcommitment
- Follow structured workflow
- Cooperate with PM guidance
Reliable execution builds rating stability.
How ratings influence opportunities
- Higher assignment priority
- Eligibility for complex or premium projects
- Increased long-term collaboration
- Stronger platform credibility
Performance consistency directly impacts growth.